Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs.
Create, maintain, and enter information into databases.
Use computers for various applications, such as database management or word processing.
Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions.
Project a professional presence and exemplify loyalty
Work closely with CEO
Provide customer support
Manage calendars and schedule appointments (one-off and recurring), organize follow-ups for networking contacts
Coordinate speaking engagements, send out media releases, and prep documents
Screen calls (calls customer service or waits on hold) and maintain contact details
Manage daily expenses such as purchasing event tickets, returning merchandise, confirming refunds, and buying and shipping items for internal use
Research weekend activities and research relevant questions
Organize to-do’s, sends reminders, processes emails, order food for meetings and events
Track birthdays and events, arrange gifts, write and distribute letters
Schedule travel and accommodation arrangements, prepare executive’s check-in for flights, manage reservations
Clerical — Knowledge of administrative and clerical systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures.
English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Customer and Personal Service — Knowledge of processes for providing customer/personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Accounting software — Xero
Data base user interface and query software — Microsoft Access
Operating system software — Apple macOS, Microsoft Windows
Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Service Orientation — Actively looking for ways to help people.
Oral Comprehension — Listening to and understanding ideas presented through spoken words and sentences.
Oral Expression — Communicating information and ideas, through speech, so others will understand.
Written Comprehension — Understanding information and ideas presented in writing.
Written Expression — Communicating information and ideas, in writing, so others will understand.
Near Vision — The ability to see details at close range (within a few feet of the observer).