One year experience with data analysis, technical and customer support, GIS, or other related fields.
Proficiency with spreadsheets (Google Sheets, Excel), databases (SQLite, MySQL, etc.), and geospatial tools (QGIS, GDAL, etc.) is required.
Familiarity with SQL, Python, R, and other languages preferred.
Strong communication and interpersonal skills.
Strong problem solving and critical thinking skills.
Strong attention to detail.
Willingness to learn and adapt.
Assist Customer Success team with technical and data inquiries from customers.
Build rapport with customers as a subject matter expert.
Infrastructure mapping at customer sites.
Data creation and manipulation for flagship software and modules using GIS or other methods.
Analysis of datasets, including but not limited to: customer engagement, machine learning training data, spatial, and tabular data.
Design, build, and maintain workflow automation algorithms for data management tasks.
English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Mathematics — Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
Communications and Media — Knowledge of media production, communication, and dissemination techniques and methods. This includes alternative ways to inform and entertain via written, oral, and visual media.
Customer Support — Engage with customers in a positive and professional manner.
Data Analysis — Summary statistics, statistical modeling methodologies, machine learning.
GIS Tools— QGIS, GDAL, Global Mapper
Scripting Languages — Python, R.
Database management system software — MySQL, SQLite, Microsoft SQL Server, Google Cloud SQL.
Operating system software — Linux, Microsoft Windows, MacOS.
Programming — Writing computer programs for various purposes.
Critical Thinking — Reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
Complex Problem Solving — Identifying complex problems and reviewing related information to develop options while implementing solutions.
Operations Analysis — Analyzing needs and product requirements to create a design.
Reading Comprehension — Understanding written sentences and paragraphs in work related documents.
Deductive Reasoning — Applying general rules to produce sensible outcomes.
Oral Comprehension — Listening to and understanding ideas, presented through spoken words and sentences.
Near Vision — The ability to see details at close range (within a few feet of the observer).
Problem Sensitivity — Recognizing when something is wrong or is likely to go wrong.
Written Comprehension — Understanding information and ideas presented in writing.
Arm-Hand Steadiness — The ability to keep your hand and arm steady while moving your arm or while holding your arm and hand in one position.
Finger Dexterity — The ability to make precisely coordinated movements of the fingers of one or both hands to grasp, manipulate, or assemble very small objects.
Manual Dexterity — The ability to quickly move your hand, your hand together with your arm, or your two hands to grasp, manipulate, or assemble objects.
Oral Expression — The ability to communicate information and ideas in speaking so others will understand.
Speech Clarity — The ability to speak clearly so others can understand you.
Trunk Strength — The ability to use your abdominal and lower back muscles to support part of the body repeatedly or continuously over time without ‘giving out’ or fatiguing.